FAQ

How do I make a booking for space on a Höegh Autoliners vessel?

Call Höegh Autoliners office at 1-800-285-4585 or you can email your request to Bookings.US@Hegh.com .

How do I request a Rate?

Call Höegh Autoliners office at 1-800-285-4585, click this link and complete the form, or you can email your request to RateRequest.US@Hoegh.com .

Where can I find information about import procedures at Höegh Autoliners Port?

You can find detailed information about the import process by visiting the Ports section of this web site. You can access the ports section via this link .

Where do I deliver my vehicle?

A delivery address is listed under the Ports section of the Web. Click on the Port your vehicle is departing from and look under the Delivery section for where you vehicle needs to be delvered to.

What is the cargo acceptance policy for Hoegh Autoliners?

Please look in the Customer Center on this web site for a detailed description of the cargo carried by Höegh Autoliners vessels.

When should I send my master Bill of Lading?

The master B/L should be sent as early as possible. At the latest, it should be in Hoegh Autoliners possession 48 hours before a vessel sails.

What insurance do I need?

Carriers’ liability is limited by legislation and also by the terms and conditions of the transport document (Bill of Lading or Sea Way Bill). We recommend that you purchase a marine transport insurance policy before the commencement of the transport. For more information contact your freight forwarder or agent.

What should I do if my cargo sustains any damage?

If you purchased Marine Insurance you should contact your insurance agent as soon as possible once any damage is discovered.
If you do not have Marine Insurance you will may file a claim against the ocean carrier named on your bill of lading. You will need the following documents to file this claim:

Ocean Bill of Lading (To identify the carriage as well as the claimant's rights in respect of the cargo and the claim.)
Claim Bill (Specifying the details of loss and value thereof.)
Invoice/Repair bill/Repair Estimate (To verify the value of the loss as claimed.)
Delivery receipt (Confirming that the claimed loss was present when picking up the cargo - by showing remarks made by Consignee's representative taking delivery.)
Survey Report (As the case may be, to verify the nature and extent of the damage.)

Claim Documents should be mailed to :

Höegh Autoliners Inc.
50 Jericho Quadrangle, Suite 210
Jericho, NY 11753
Attn: Claims Dept.

The consignee must notify the carrier when loss and/or damage is discovered. Remarks on the Delivery Receipt constitute such notification. Concealed damages must be notified to the carrier within 3 days. In any event there is a global time limit of 1 year for presentation of claims.

What is a Sea Waybill?

A Sea Waybill is a transport contract (contract of carriage) - the same as a Bill of Lading. A Sea Waybill, however, is not needed for cargo delivery and is only issued as a cargo receipt. A Sea Waybill is not negotiable and cannot be assigned to a third party.

I have lost my original Bills of Lading. Can I obtain a new set?

A new set of originals may be obtained by furnishing a letter of indemnity stating that Hoegh Autoliners is not to be held responsible if the first set is found and surrendered. The letter of indemnity must be signed by the shipper (or his legal representative) and counter-signed by any reputable bank.

Can I fix my non-running vehicles before it ships?

No work by shipper or shipper’s representative shall be permitted on Höegh Autoliners accepted cargo.

Marine Terminal Operator may set hourly labor rates, approved by Höegh Autoliners, and contract directly with shipper for repairs.